Privacy Policy

Gold Bird INC ("Company," "we," "us," or "our") operates the Hauseora platform (the "Service"). This Privacy Policy explains what information we collect, how we use it, and what choices you have.

We take your privacy seriously. Your home is personal, and the data you store with us deserves the same level of care. We do not sell your data. We do not use it for advertising. We use it only to provide and improve the Service.

1. Information We Collect

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: Store your property data, manage tasks, coordinate vendors, and deliver the core functionality of Hauseora.
• Process payments: Manage your subscription, process charges, and handle billing inquiries.
• Communicate with you: Send account notifications, billing receipts, security alerts, and service updates. We may also send product tips and announcements, which you can opt out of at any time.
• Improve the Service: Analyze usage patterns to fix bugs, improve performance, and develop new features.
• Provide support: Respond to your questions, troubleshoot issues, and resolve disputes.
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access.
• Comply with legal obligations: Respond to lawful requests from government authorities and comply with applicable law.

3. Data Storage & Security

Your data is stored on cloud infrastructure provided by Supabase (backed by AWS). All data is encrypted in transit (TLS/SSL) and at rest. We implement industry-standard security measures including:

• Encrypted database connections
• Row-level security policies that ensure you can only access your own data
• Secure authentication with hashed passwords
• Regular security reviews of our infrastructure

While we take reasonable precautions to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

4. Third-Party Services

We use a limited number of third-party services to operate the Service. Each receives only the data necessary for their function:

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service providers: With the third-party services listed above, solely to operate the Service.
• Legal requirements: When required by law, subpoena, court order, or governmental regulation.
• Safety: To protect the rights, safety, or property of Gold Bird INC, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you before your data is subject to a different privacy policy.
• With your consent: In any other case, only with your explicit permission.

6. Your Rights

You have the following rights regarding your data:

• Access: You can access all of your data through the Service at any time. You may also request a copy of your data by contacting us.
• Correction: You can update or correct your information directly through your account settings.
• Deletion: You can request deletion of your account and all associated data by contacting us. We will process deletion requests within 30 days, except where we are legally required to retain certain information.
• Export: You can request an export of your data in a standard, machine-readable format.
• Opt out of communications: You can unsubscribe from marketing emails at any time. You cannot opt out of essential service communications (such as billing and security alerts).

To exercise any of these rights, contact us at privacy@hauseora.com.

7. Data Retention

We retain your data for as long as your account is active and as needed to provide the Service. After you close your account or request deletion:

• Your property data, documents, and content are deleted within 30 days.
• Billing records may be retained for up to 7 years to comply with tax and accounting obligations.
• Anonymized, aggregated usage data (which cannot identify you) may be retained indefinitely to improve the Service.
• Backups containing your data are purged within 90 days of deletion.

8. Data of Household Members & Staff

If you use Hauseora to manage information about household staff, vendors, or other individuals, you are responsible for ensuring you have appropriate permission to store their contact information and related data in the Service.

We process this data on your behalf, as directed by you. If a person whose data you have stored contacts us with a privacy request, we will direct them to you and assist you in fulfilling the request.

9. Cookies

We use cookies only for essential functionality:

• Authentication cookies: To keep you logged in and maintain your session.
• Preference cookies: To remember your settings and preferences.
• Security cookies: To support security features and detect unauthorized activity.

We do not use tracking cookies, advertising cookies, or third-party analytics cookies that follow you across other websites. You can manage cookies through your browser settings, though disabling essential cookies may prevent the Service from functioning properly.

10. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us at privacy@hauseora.com.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: You may request a description of the personal information we have collected about you in the past 12 months.
• Right to delete: You may request deletion of your personal information, subject to certain legal exceptions.
• Right to opt out of sale: We do not sell personal information. There is nothing to opt out of.
• Non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at privacy@hauseora.com. We will verify your identity before processing any request.

12. International Users

The Service is operated from the United States. If you access the Service from outside the United States, your data will be transferred to and processed in the United States, where data protection laws may differ from those of your jurisdiction. By using the Service, you consent to this transfer and processing.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact us: